FAQs

Frequently Asked Questions
What does the Rochester Wastewater Department charge for checking or cleaning the City's main line, and are there any restrictions on what they can do for me?

There is no charge for the homeowner to have the City’s main line checked or cleaned.

You may call the Rochester Wastewater Department, 24 hours a day at 574-223-3485.

If only one drain is draining slowly or plugged, and all other drains are working well, it is most likely a problem you will have to handle yourself or obtain the services of a plumber or private sewer contractor.

The most commons way a sewer odor can enter your home is through sewer drains in your home.

Call the Rochester Wastewater Department and request a check for possible blockage or obstruction in the City’s main line.

You should call the Water Department office at City Hall, 574-223-3412 from 7:30 a.m. to 4:30 p.m. Monday through Friday.

The Rochester Wastewater Department is responsible for surface drainage from streets.

In most cases, the Rochester Wastewater Department does not know where the lateral sewer line from a house to the main line is located on private property. The homeowner should be aware that Indiana law requires notification before digging occurs. Call Indiana Underground Plant Protection Services at (800) 382-5544 or Indiana (811) at least 2 working days before you dig. This number is answered 24 hours a day, 7 days a week.

Contact the Rochester Wastewater Department at 574-223-3485 to discuss sewer tap fees and permitting.

Attempt to shut off using your basement shut-off first.

The City water department maintains the customer water line from the shut-off in your yard, out to the water main in the street.

Let your water run for a few minutes and if it does not clear up then you can contact the city’s utility office for any current information and if needed they will dispatch a water dept. employee who will investigate the problem.

The city measures the hardness of the water in part per million.

The city water department adds polyphosphate, chlorine, and fluoride.

The city water comes from 5 wells that are located at the water plant.

The city of Rochester maintains 450 fire hydrants throughout the city.

There is 60 miles of water main throughout the city.

It is possible for chlorine levels to become slightly higher than average, but more than likely results from chlorine levels being too low.

Some simple steps that you can take at home to conserve water are:

  1. Fix Leaks Promptly
    Check faucets, toilets, and pipes regularly for leaks and repair them immediately to avoid water waste.

  2. Install Water-Efficient Fixtures
    Use low-flow showerheads, faucets, and dual-flush toilets to reduce water usage without sacrificing performance.

  3. Turn Off Taps When Not in Use
    Don’t let the water run while brushing your teeth, shaving, or washing dishes.

  4. Water Lawns Wisely
    Water your lawn early in the morning or late in the evening to minimize evaporation, and use rainwater or a rain barrel when possible.

  5. Use Full Loads in Appliances
    Run dishwashers and washing machines only with full loads to maximize water efficiency.

  6. Choose Native Plants for Landscaping
    Plant drought-resistant and native species that require less watering and maintenance.

  7. Collect and Reuse Water
    Use leftover water from cooking or rinsing vegetables to water plants or clean outdoor surfaces.

  8. Educate and Spread Awareness
    Talk to your family, friends, and neighbors about water conservation to encourage city-wide efforts.

By adopting these simple habits, residents can contribute to a sustainable water supply and help protect our environment.

The city maintains a PSI range of 50 to 55 PSI (pounds per square inch).